Frequently Asked Questions

How do accounts work?

HealthyWays requires an account to use the app. You can sign in using email and password, phone number, Apple Sign-In, or Google Sign-In. Your account securely stores your health information and allows you to access it across your devices.

What data do you store?

We store the information you provide, including:

• Personal identifiers: name, email, phone number
• Health data: medication list, health conditions, reminders, and notes
• Technical data: IP address, device type, operating system, and crash logs
• Analytics data through Firebase

We use this data to provide and improve our services. For complete details, see our Privacy Policy.

Do you collect location data?

No, we do not collect or track your location data.

What about push notifications?

Yes, we send push notifications to remind you about medications and important health-related information. You can manage your notification preferences in your device settings at any time.

How do I delete my account?

To delete your account, please follow the instructions on our Delete Account page. You'll need to email us at support@healthywaysrx.com with your account email address. Account deletion is completed within 7 days of your request.

How secure is my data?

We use encryption in transit to protect your data when it's transmitted between your device and our servers. We also implement industry-standard safeguards to protect your information. Your health data is stored securely and only accessible to you and any healthcare providers you choose to share it with.

What third-party services do you use?

We use Firebase for authentication, data storage, analytics, and crash reporting. Firebase is a service provided by Google. For more information, see our Privacy Policy.